
When the Ministry of Local Government issued out a tender in 2007 calling for a paper-based food coupon system which would be used to replace the existing defective food basket system no-one could have predicted that an electronic food coupon system would be implemented which would revolutionize the way in which more than 60 000 social grant beneficiaries would receive a monthly food grant, providing the country with a practical example of how technology can be harnessed to greatly improve service delivery and to provide choice and restore dignity to so many people.