Most frequent questions and answers
A merchant is exposed to two options of acquiring a Telpo device. They can either Purchase or Rent it, both options require
- Current/Re-registered
- CIPA documents
- Certified copy of IDs of directors and shareholders
- Trade license
Sim card- registered, recharged, (p20) and activated by a short call. - Witness
To rent, you must provide a bank letter, card, or Voucher stating that the account has been voided. (Stating account number, account name, branch) because rental money is paid by direct debit and to sign a direct debit. Merchant will book a day for enrolment with a client relations officer
Day of enrolment: Contracts, applications forms, debit order forms, and other official documents will be signed by the lessor and the lessee (merchant). The CR officer will then lead the merchant to Accounts for account opening and payment for the device. NB: Payment can be in the form of cash or card swiping.
After payment, the merchant will be handed to the Helpdesk/Trainer so that they can be guided on how to use the device.
Our offices are located at Unit 34/35 Kgale Mews, Gaborone International Finance Park, Gaborone, Botswana
The enrollment officer for your local council will enroll your beneficiary then issue you a card with a fingerprint and additional security from their council payment officer. The Council Payment officer will then submit the monthly wage payment file to the switch at SmartSwitch, the switch deposits funds into the card holder’s electronic wallet.
- Competitive commission rates;
- Stable network (operate in offline environments)
- One stop shop payment platform, capability to load as many services as is (sell airtime, electricity, make Dstv payments etc.)
A Merchant applies to the council from there the Council shall assess the merchant and inform SSB via DSP whether a client qualifies to be a merchant or not. If the merchant is approved, SSB will then inform the merchant about the approval and requirements for enrolment.
To rent, you must provide a bank letter, card, or Voucher stating that the account has been voided (Stating account number, account name, branch) because rental money is paid by direct debit and to sign a direct debit. The merchant will then book a day for enrolment with a client relations officer.
The documents (Contracts, applications forms, debit order forms, and other official documents) will be signed by the lessor and the lessee on the day of enrolment. NB: Payment can be in the form of cash or card swiping.
After payment, the merchant will be handed to the Helpdesk/Trainer so that they can be guided on how to use the device.